Buyer information

Shipping and returns

Each seller packs and posts their own parcels, so shipping is charged per shop and calculated at checkout. Prices are shown in EUR.

Last updated 28 July 2026

One parcel per shop

If your basket holds products from three shops, you pay three shipping fees and receive three parcels. Each shop dispatches on its own schedule and its tracking number appears on your order page as soon as it is posted.

Not every product goes everywhere

Sellers set the destinations for each listing separately, because the rules differ by product type. Seeds and live plant material usually need a plant passport or a phytosanitary certificate, so a seller may be allowed to send seed to two countries only, while the salves from the same shop go worldwide.

Set your delivery country in the top bar. The catalog then shows only what can reach you, and each product page states its own destinations. A restricted product cannot be added to the cart for a country it may not be sent to.

✓Seeds and live plants: often limited to one or two countries.
✓Alcohol-based tinctures: usually Europe only, because of customs rules on alcohol.
✓Teas, dried herbs, salves and books: normally worldwide.

Rates and dispatch

Sellers set their own rates, and the exact amount always appears in the cart before payment.

✓Within Europe: typically €4.50 to €7.50 per shop.
✓Rest of world: typically €7.50 to €13.00 per shop.
✓Many shops ship free above a spend they set themselves — shown in the cart.
✓Dispatch within 2 working days of payment.
✓Delivery 3 to 8 working days in Europe, 7 to 21 working days elsewhere.

Customs and import duties

Orders sent outside the seller's customs union may attract import duty or tax on arrival. These charges are set by your own country and are paid by you. Every parcel carries a customs declaration listing the contents, the weight and the value.

Some countries restrict the import of plant material. Check your national rules before ordering dried herbs from another continent.

Returns

You may cancel an order within 14 days of delivery and return it for a refund of the product price. Return postage is paid by you unless the product arrived damaged or was not what was listed.

✓Unopened books and unopened cosmetics: returnable within 14 days.
✓Opened food products, teas and dried herbs: not returnable, for hygiene reasons.
✓Damaged or wrong items: photograph the parcel and write to the school within 7 days for a full refund including shipping.
✓Refunds are paid to the original payment method within 10 working days of the return arriving.

If a parcel does not arrive

Write to marketplace@herbwoman.com with the order number. The school holds the payment until delivery is confirmed, so an undelivered parcel is refunded by the school, not by the student.